8/30/2023 0 Comments How to set up jump desktopIf it can't establish a direct connection via the VPN it may fallback to using the closest relay server which may affect performance.Ĭan I use Jump Desktop Connect on computers without internet access? For best performance make sure UDP packets are allowed between machines on ports 35384-35484. When users try to connect to a computer, Jump will automatically try to use the VPN interface to establish a direct connection between computers. To manually configure proxy settings, open up Jump Desktop Connect -> Settings -> Network and set your proxy information. It will automatically try to discovery proxy settings when it starts up. Jump Desktop Connect supports HTTPS and SOCKS5 proxies. How do I configure proxy settings for Jump Desktop Connect? Our relay servers can not decrypt the connection data between your devices. Important: The connection is always encrypted end to end using DTLS, TLS, SRTP. If Jump can't create a direct connection, it will fall back to using one of our global relay services via UDP and TCP on ports 80 and 443. When a user tries to connect to a computer, Jump Desktop Connect will try to establish a direct connection between devices by using UDP on ports starting at 35384 through 35484. Jump Desktop Connect uses TCP ports 80 and 443 to connect to our cloud infrastructure. Which ports does Jump Desktop Connect use? Here is a list of servers that you should allow through: If you have macOS's Gatekeeper feature enabled on macOS (enabled by default) your environment may also need access to Apple's certificate servers to make sure apps by 3rd party developers are allowed to run on the system. MacOS Gatekeeper and certificate validation servers Important note: Our servers are behind load balancers and public IP addresses may change.įor best performance a direct connection needs to be established between computers and UDP packets need to allowed to flow through your network / VPN / firewall. Required only if you are testing beta builds. You can ignore this if you have direct networking line of sight between devices or you're using your on relay server. Required for indirect or relayed connections. Make sure to allow the following hosts on your firewall: Server Name How do I allow Jump Desktop Connect to connect to your cloud infrastructure? See our Adding Computers To Your Team Guide.įor non-Teams users see our non-Teams mass deployment guide for Jump Desktop Connect. We recommend using Jump Desktop for Teams and the preconfigured installers. How can I mass deploy Jump Desktop Connect to computers? If a direct connection can not be established, Jump Desktop Connect will use one of our global relays to connect to the machine. When you try to connect, Jump Desktop Connect will use our cloud infrastructure to bootstrap a direct connection between your devices. Jump Desktop Connect uses an open source, widely deployed technology called WebRTC create connections behind NATs and firewalls. You'll be able to connect to their computer one they authorized the screen sharing request.Īlternatively if you're already an authorized remote access user on their computer, you can use the Ask to share screen button when you try to connect to the computer.How does Jump Desktop Connect create a connection between computers? If you want to connect to someone else's computer without a password, please ask them to install Jump Desktop Connect on their computer and send you the Screen Sharing link. Learn how to do this here: Turn on automatic logons in Windows 10 ( Windows 7 here). Tip for Windows users: If you don't want Windows to prompt you for a password after every reboot, you can set it to automatically log you in on startup. This is a security measure to protect your computer from unauthorized access. For unattended access you must log into the computer using a user account that has a password set. Jump Desktop however does not allow unattended access to a computer without a password set. Yes, you can connect without a password as long as there's another user physically using the computer and they authorized the screen sharing request (see below).
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